Help and FAQs
Useful answers, in one place
Conference facts are drawn from the same central record used across the site.
How can I buy a ticket to the event?
There are a limited number of tickets available for The Together Conference 2027.
Public Early Bird sales open at 09:00 UK time on Monday 1 February 2027. The Early Bird code is TTC20% and is available until 31 March 2027 at 23:59 UK time.
Ticket sales close on Friday 4 June 2027 at 23:55 UK time, or earlier if conference capacity is reached.
What is Enhanced Access and what does it include?
Enhanced Access gives attendees additional time and content beyond the live conference weekend. It includes:
- 28 days of replay access, from 21 June to 18 July 2027
- Access to exclusive Extended Conference sessions from 5 July to 18 July 2027
- English captions and BSL interpretation
- Additional learning resources and recommended reading
- Reflective prompts to help attendees apply learning to their practice
What is Extended Conference?
Extended Conference is additional pre-recorded content for Enhanced Access ticket holders, available from 5 July to 18 July 2027. It is not a third live conference day.
What are the conference languages?
English is the common language of The Together Conference 2027. English captions and multilingual captions are provided. British Sign Language interpretation is provided throughout the live conference weekend and on catch-up recordings.
International Sign may be provided subject to sufficient demand.
I'd like to access the sign language interpreters. How do I do that?
The conference is delivered in British Sign Language and spoken English. Attendees joining an English-spoken session who wish to view BSL interpretation can enable the interpreter's video in Zoom.
Attendees using a phone or tablet may find a second device useful for accessing conference resources, questions and the conference chat without interrupting their view of the interpreter.
Desktop or laptop, Windows/macOS
For the best experience, including the ability to resize and reposition the interpreter's video, we recommend using the official Zoom desktop application rather than joining through a web browser.
- Click the Interpretation globe icon in the Zoom controls.
- Select British Sign Language.
- The interpreter video will appear separately. It can be repositioned and resized.
Smartphone or tablet, iOS/Android
The official Zoom mobile application is required for this feature.
- Tap the screen to display the meeting controls.
- Tap More.
- Tap Interpretation and select British Sign Language.
Are the sessions being recorded?
Yes. Live conference sessions are recorded for post-conference replay access. Presenters and interpreters are recorded, not delegates.
When can I watch the conference recordings?
- Standard Access: 21 June 2027 at 09:00 to 4 July 2027 at 17:00 UK time
- Enhanced Access: 21 June 2027 at 09:00 to 18 July 2027 at 17:00 UK time
- Extended Conference content for Enhanced Access: 5 July to 18 July 2027
Do I need to download the conference platform?
No. The conference platform runs in a web browser and can be accessed on a phone, tablet, laptop or desktop computer.
Ticket holders use The Hub in LineUpr for the conference schedule, conference chat, Q&A and interaction features, partner information, resources and links to live and recorded sessions.
We recommend accessing the conference primarily on a laptop or desktop computer. A second mobile or handheld device can be useful for chat, information and resources.
Ticket holders will receive their conference access information seven days before the conference.
Where supported by the attendee's device or browser, the conference platform can also be saved to the device's home screen for convenient access.
How do I log into the virtual platform to watch the speakers?
Access information will be sent to ticket holders seven days before the conference. Attendees who cannot find the message should check their junk or spam folders.
First-time Together Conference attendees will be asked to create a password. Previous attendees can use their existing password or use the forgotten-password option.
From within the platform, attendees can select WATCH NOW and follow the appropriate Day 1 or Day 2 link to join the live conference.
Technical support is available through the conference team via the website contact form and through the conference platform during the event.
What can I do on the conference platform?
Attendees can:
- Explore the conference schedule
- View speaker profiles
- Discover conference partners through the Hub
- Participate in conference chat
- Ask questions during sessions using the conference interaction facilities
- Communicate with other attendees where the platform allows
- Access presentation resources, further reading and other conference materials
Presentation resources
Presentation slides, handouts and other speaker resources are provided at the individual presenter's discretion and are made available where we have permission to share them.
If I am no longer able to attend, can I get a refund?
Tickets and ticketing fees for The Together Conference purchased through Humanitix are non-refundable.
Accessible recordings of the live sessions, including English captions and BSL interpretation, are available after the conference according to the attendee's ticket type:
- Standard Access: 21 June to 4 July 2027
- Enhanced Access: 21 June to 18 July 2027
CPD certificates
Named CPD certificates are provided following the conference for attendees to record and declare the sessions they have attended or watched and reflected upon.
Help! I'm having an issue with the conference platform.
Previous attendees who experience problems logging in should try the password they used in previous years or use the password-reset option.
For the best conference experience, including audio, video, captions and layout controls, attendees should use the latest version of the official Zoom application rather than joining through a web browser.
Technical support will be available throughout the conference through the conference platform and the conference website contact form.
What accessibility arrangements are in place?
The following arrangements apply to The Together Conference 2027:
- Presenters
- Multiple
- Languages available
- English, BSL, International Sign subject to sufficient demand, English captions and multilingual captions
- Notetaker present
- No
- Delegate cameras
- Off. Attendees are not shown on screen during the event.
- Participation
- Attendees participate through presenter questions and Interact, and can comment or ask questions through the conference platform.
- Recorded
- Yes. Presenters and interpreters are recorded, not delegates.